Hold it right there

My call is important, insists the cheerful hold lady. Friendly Customer Service Representatives are currently helping other customers, she chirps.  She then assures me that my call will be answered in the order in which it was received. After a pause, she helpfully adds that, Friendly Customer Service Representatives will be with me in 10 to 15 minutes. My call may be monitored for training purposes. Continue reading “Hold it right there”


Shopping Nightmare

I’m a hunt and kill shopper. I don’t wander or browse through stores poking around for whatever catches my eye. I arrive with a list of my targets; I’m in and out as fast as possible. It’s a surgical strike with no time to waste on distractions.  This time, I have just one item on my list: cross-training shoes– my old ones were worn down at  the heels and have thrown my back out once too often. Time for replacements. Continue reading “Shopping Nightmare”