Hold it right there

My call is important, insists the cheerful hold lady. Friendly Customer Service Representatives are currently helping other customers, she chirps.  She then assures me that my call will be answered in the order in which it was received. After a pause, she helpfully adds that, Friendly Customer Service Representatives will be with me in 10 to 15 minutes. My call may be monitored for training purposes. Continue reading “Hold it right there”